Why have I not received my item(s)?
Shipping may take anywhere between 7-14 (normally 1-2 weeks) working days or even longer, depending on your location and the opening hours of your local post office.
If you order multiple items, they may come separate to ensure a quicker delivery.
Sometimes it can take longer due to customs, we can not give any timescales for this.
Shipping - Order processing takes 1-2 working days.
These are the days it takes your order to be processed ready for shipping.
Who delivers my item(s)?
Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location, we use a non track service for free items.
What time are deliveries usually made?
Items are delivered depending on the local postal system and are usually during business hours. (Monday to Friday, 9am-5pm)
What happens if no one is at home?
Not to worry, most of our items will be left in your postbox if they are small enough and if the postman does not have access to your postbox, it will usually be left at your local post office for you to pick up!
Where do you ship from?
We currently ship from our warehouse in Canada!
I messed up my delivery address, what do I do?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. As long as the order has not been shipped.
What about my billing address?
Billing addresses are currently non editable to prevent and minimise fraud from happening. Please note that all details entered and submitted to us are final.
Change of address after receiving confirmation of shipping
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.
Returns, Exchanges & Refunds
I don’t like my item, can I return it?
Returns are accepted as long as they do not exceed 30 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.
Will you refund me the shipping costs?
Depending on the item and reason, refunds are available to those who qualify.
Can I return the item and change it with something else?
Provided that the returned item is in a perfect condition, exchanges are possible. Please drop us an email and we will sort something out for you.
Import & Tax Charges
What happens if I am charged with import duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You should contact your customs office for specific amounts and percentages.
The store cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions, custom agents may delay delivery of some packages.
Can I still change my item after receiving the email confirmation?
Unfortunately, no. All items that have left our warehouse are final and not changeable.
Refunds & Cancellations
What is your refund policy?
All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of the management, given the following conditions:
Exclusions apply to promotional (free) items.
Request(s) for returns are accepted within 30 working days from delivery.
All items must be returned in their delivered state, along with all of its parts and tags.
Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.
The return fee will be solely be rendered by the buyer
The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm
The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.
Any change of addresses are subjected to the management's approval and orders that are shipped/completed are strictly non-editable.
Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.
How long do refunds take?
Refunds may take up to 7-10 working days, depending on the system you used to pay with.
I still have yet to receive my refund?
Please notify us immediately via email should you have not received it after 30 working days and we would help sort something out for you.
What do I do if I have received a damaged item?
If you have received a damaged item, please let us know immediately and you would be given a choice for us to re-ship you a replacement item.
Do you subscribe me to any boxes?
No, all of our items are purchased one off and you will not be charged for anything else other than the item you have ordered.
Emails & Notification
Unreceived Confirmation Email
If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.
Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.
Unable to view email properly
If you are unable to view the email from us properly, do get in touch and we will resend you the email.
How Can I Contact You?
Please email us at firstname.lastname@example.org our customer service is open Monday to Friday 9 am - 5 pm
Why was my order canceled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again.