Shipping/Returns Policy

1. Cut off time for a shipping order is 3:30pm on each business day.

2. If a Product is delivered in damaged condition or in wrong product or in wrong quantity, Buyer must notify GWW Customer Service and request an RMA or replacement within two (2) business days of receipt of such Product. Failure to notify GWW Customer Service and request an RMA or replacement within such time shall be deemed an acceptance of the Product as of the date of shipment.

3. If a Product is delivered in damaged condition, Buyer should take pictures of the damaged shipment package/products and send the pictures to Longtech Customer Service as a proof within two (2) business days of receipt of such Product. GWW will claim for compensations from the Courier of this shipment. Failure to send the above pictures to GWW Customer Service within such time shall be refused to do RMA or replacement.